What are the responsibilities and job description for the Service Desk Engineer position at Tech Impact?
A company is looking for a Tier 1 Service Desk Engineer to provide technical support and assist with technology projects for nonprofit clients.Key ResponsibilitiesProvide end-user technical support via phone and emailTroubleshoot various technical issues and perform basic system administration functionsRespond to customer issues independently and maintain strong customer service skillsRequired QualificationsExperience in providing technical support and troubleshootingFamiliarity with cloud-based technology, such as Office 365, is a plusAbility to work well in a team environment and handle multiple projectsMust have access to a car at short notice, depending on locationFlexibility and a sense of humor are desirable traits
