ServiceNow Product Consultant

Role: ServiceNow Product Consultant

Role Type: Full-Time (No 3rd Party or Contractors)

Compensation: Up to $197K DOE Bonus

Location: Edison, NJ (Hybrid)

Years of experience: 10

Key Competencies: ServiceNow Product experience, Solution consulting/advisory & Architecture, ServiceNow platform/CSM, FSO, ServiceNow Certification

Overview:

Responsibilities:

• Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
• Lead discovery effort to design an approach and roadmap for transforming Customer Service Management using ServiceNow CRM product suite.
• Lead assessment of current Customer Service Management product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• Lead discovery effort to design an approach and roadmap for transforming Financial Service Operation (Customer service/front, Middle and Back-office Operations) process using ServiceNow Industry products.
• Lead assessment of current ServiceNow Financial Service Operation (Customer service/front, Middle and Back-office Operations) implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Customer Relationship Management suite of products (Including CSM, FSO, FSM, etc.)
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow Financial Service Operation (Customer service/front, Middle and Back office Operations)
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
• Other Responsibilities
• Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent in partner events.

Qualifications:

• 10 years of experience in Solution consulting/advisory & Architecture and at least 5 years of ServiceNow Product experience.
• Extensive experience with ServiceNow platform, a. In ServiceNow CSM, at least one design, architect and implementation of ServiceNow CSM solutions b. In ServiceNow FSO at least one design, architect and implementation of FSO solutions on ServiceNow
• Strong background in solution architecture and technical design, with a focus on Customer Relationship Management suite of products (CSM, FSO, FSM)
• Strong understanding of technology and Service Management knowledge and the ability to translate business requirements into technical solutions.
• Prior experience of working on any one of the CRM, FSO products/platforms ex: Salesforce, MS Dynamics, Pega, Appian, Service Max, etc.
• Ability to connect seamlessly with functional and technical customer SME’s
• Balanced knowledge of technology and domain
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Preferred Experience:

• Banking, Financial Services and/Insurance Background
• Strong experience with ServiceNow non-IT product portfolio
• Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
• Experience working in Agile environment using SCRUM methodology

Soft Skills

• Technologist at heart and quick learner
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self-starter, Team Player and motivated

Certifications: (At least 2 of the following)

• ServiceNow CSA
• ServiceNow CIS – CSM
• ServiceNow CSM – Professional suite
• ServiceNow FSO Insurance – Professional Suite
• ServiceNow FSO banking & Wealth management – Professional Suite
• TOGAF or equivalent architecture framework

356535

Job Type: Full-time

Pay: $109,497.00 - $197,750.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Consulting: 10 years (Required)
• ServiceNow: 5 years (Required)
• ServiceNow Customer Service Managment: 1 year (Required)

License/Certification:

• ServiceNow Certification (Required)

Ability to Commute:

• Edison, NJ 08837 (Required)

Work Location: In person

Salary : $109,497 - $197,750