What are the responsibilities and job description for the ServiceNow Technical Architect position at Tech Intellectuals?
Role: ServiceNow Technical Architect
Role Type: Full-Time (No 3rd Party or Contractors)
Location: Jacksonville, FL (Onsite)
Compensation: Up to $154K DOE Bonus
Year of Experience: 10-15
Key Competencies: ServiceNow, ITSM, administration/implementation/configuration, ITSM, ITBM, ITOM, ITAM, ITIL,
Overview:
Responsibilities:
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
- Responsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Apply Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.
- Apply innovative technology to business processes to develop new solutions and troubleshoot issues
- Consult with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNow
- Follow up on outstanding development needs and provides timely status reports to the project manager
- Advise on options, risk and impacts on business/ITIL processes
Qualifications:
- Bachelors degree is required
- 10 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization
- 5 to 8 years’ experience in administration/implementation/configuration of ServiceNow in the areas of ITSM, ITBM, ITOM, ITAM (not limited to) and Scoped Application solution
- Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical Solutions
- Lead at least a couple of Implementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementation lifecycle for ServiceNow
- ServiceNow custom application design and development experience
- Past work experience with industry leading providers of ITSM tools
349655
Job Type: Full-time
Pay: Up to $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Required)
Experience:
- IT service management: 3 years (Required)
- IT Operation Management: 3 years (Required)
- ServiceNow: 6 years (Required)
- ITIL: 3 years (Required)
Ability to Commute:
- Jacksonville, FL (Required)
Work Location: In person
Salary : $154,000 - $160,000
