Tier 2 - IT Engineer - On-site

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
  
  

Expected Outcomes

• Resolve technical issues in both a remote and on-site environment
• Interact with members of client headquarters, including high level executives
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhours on-call support
  
  

Compensation & Benefits

• Up to $60K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 3% Match) eligible after 90 Days
• Generous PTO
  
  

Interview Process

• Apply to the position, upload your resume, and answer the questions in the application.
• Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
• Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
• After the interview we will email you asking for references.
• We will call you letting you know our decision and discuss compensation.
• At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
• 2 years of experience in IT engineering and/or customer facing
• Knowledge of Windows and Linux operating systems
• Familiarity with networking concepts and tools
• Excellent problem-solving and communication skills