IT Infrastructure Monitoring & Tools Support Engineer

Role: IT Infrastructure Monitoring & Tools Support Engineer

Location: Alpharetta, GA

Role Summary:

We are seeking a skilled IT Infrastructure Monitoring & Tools Engineer to manage and maintain monitoring tools across Windows, Linux, AIX, HP-UX, ESXi, and MPE environments. The ideal candidate will be responsible for installing, configuring, and ensuring the continuous operability of customer approved monitoring tools, compliance management, and discovery agents while integrating with high-availability solutions. Additionally, the role includes evaluating and updating the Configuration Management Database (CMDB) using BITSMTS tools as part of the change management process.

Key Responsibilities:

1. Monitoring & Discovery Tool Installation & Configuration:

• Deploy and configure systems monitoring tools and discovery agents for
• Windows Server (Physical & Virtual HP & Dell Hardware)
• Linux (RHEL & Oracle Linux) (Physical & Virtual HP & Dell Hardware)
• IBM AIX (IBM Power Platform)
• HP-UX (HPE Integrity Platform)
• VMware ESXi Hypervisor
• MPE (HP3000 Emulator running on Linux)

1. Ensure tools are continuously operable and provide real-time visibility into infrastructure performance.
2. Integrate monitoring solutions with high-availability tools to support business continuity.
3. Configuration Management & Change Control (BITSMTS Tools):

• Utilize BITSMTS tools to manage change control processes and updates.
• Regularly evaluate and update the Configuration Management Database (CMDB) to reflect accurate system configurations.
• Ensure that all infrastructure changes are documented and comply with IT governance standards.
• Work closely with change management teams to validate and test configuration changes before deployment.

1. Compliance & SOx Controls:

• Ensure full compliance with SOx regulations and internal IT security policies.
• Audit, manage, and document systems monitoring configurations for compliance reporting.
• Implement automated alerts for non-compliance detection and resolution.

1. Batch Job Scheduling & Infrastructure Automation:

• Install and configure customer approved batch job scheduling tools.
• Automate monitoring processes to minimize manual intervention.
• Optimize monitoring and alerting for critical workloads and job scheduling.

1. Troubleshooting & Performance Tuning:

• Analyze and troubleshoot performance issues across multi-platform environments.
• Work with cross-functional teams to ensure optimal infrastructure health and uptime.
• Conduct root cause analysis (RCA) for system outages and apply corrective actions.

1. Documentation & Continuous Improvement:

• Develop and maintain detailed documentation for monitoring tools, configurations, and workflows.
• Recommend enhancements to improve infrastructure observability and proactive issue detection.
• Stay updated with emerging monitoring technologies and best practices.

Preferred Education, Experience, & Skills:

Bachelor's Degree with 7-8 years of hands-on experience in monitoring tools and infrastructure management.

Qualifications:

• 7 years of experience in IT infrastructure monitoring, system administration, or IT operations.
• Expertise in installing, configuring, and managing monitoring tools for Windows, Linux, AIX, HP-UX, VMware, and MPE platforms.
• Experience in change management processes and working with BITSMTS tools.
• Knowledge of high-availability integration, system discovery, and batch job scheduling.
• Strong experience with Configuration Management Database (CMDB) updates.
• Proficiency in troubleshooting, log analysis, and system performance tuning.
• Experience with compliance management (SOx, IT security policies).
• Strong automation skills (PowerShell, Bash, Python, or Ansible preferred).
• Excellent documentation and communication skills.

The pay range for this role is $80,000 - $90,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience, and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at .