What are the responsibilities and job description for the Production Support Engineer position at Tech Mahindra (Americas) Inc.?
Job Details
Job Summary:
We are seeking a highly skilled Production Support Engineer with expertise in Python, .NET, and SQL to support retail energy acquisitions and business operations. This role involves troubleshooting, monitoring, and supporting production environments for energy acquisitions, ensuring smooth integration and operations for newly acquired customer portfolios. The ideal candidate should have experience in the retail energy sector, handling data pipelines, application troubleshooting, and production incidents.
Key Responsibilities:
- Production Support & Troubleshooting:
- Provide L1/L2 support for energy acquisition applications and processes.
- Monitor and troubleshoot issues in production environments to minimize downtime.
- Perform root cause analysis (RCA) and issue resolution for system failures or performance degradation.
- Work closely with cross-functional teams (IT, business, and third-party vendors) to resolve incidents.
- Retail Energy Acquisitions & Data Processing:
- Support acquisition processes by ensuring smooth customer transitions post-mergers/acquisitions.
- Validate and troubleshoot customer enrollment, billing, and contract migration issues.
- Work with large energy market datasets and assist in data integrity checks.
- Application & Database Support:
- Maintain and troubleshoot applications developed in .NET and Python.
- Optimize SQL queries, stored procedures, and database performance for production systems.
- Ensure data integrity and perform ETL debugging for market transactions.
- Process Automation & Monitoring:
- Develop scripts in Python/.NET to automate monitoring and alerting for key systems.
- Implement batch job monitoring and workflow automation.
- Work on log analysis and debugging tools for faster issue identification.
- Documentation & Compliance:
- Maintain detailed incident reports, troubleshooting steps, and SOPs.
- Document system enhancements and suggest process improvements for operational efficiency.
Required Skills & Qualifications:
Technical Skills:
- Programming Languages: Python & .NET (C# or VB.NET).
- Database Management: Strong SQL experience (MS SQL Server).
- Scripting & Automation: PowerShell, Bash, or equivalent for production tasks.
- ETL & Data Pipelines: Experience handling large datasets, data transformations, and API integrations.
Industry Experience:
- Retail Energy / Utilities domain experience is required.
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