What are the responsibilities and job description for the Dynatrace Admin position at Tech Mahindra?

Dynatrace Admin

Location : Fort Worth, TX 76131

Below is the day to day activity

Monitoring the Problem cards in dynatrace, Analyzing the problem and contacting respective application team to understand if they took any action / need any configuration adjustments for the problem.
Monitoring the Dynatrace cluster and addressing any issues with Production and Non Prod clusters
Communicating with app teams and gathering the application details for new installations
Creating changes to install OneAgents, coordinating the changes and executing the OneAgent Installations
Troubleshooting issues with installations
Verifying the OneAgents connectivity after Installation
Making all the required configurations(i.e. tags, management zones, alerting profiles, problem notifications, RUM, user tagging, naming conventions, etc.,)
Addressing the tasks related to Dynatrace (when app team needs any changes for their application related to dynatrace monitoring, they will create a task).
Creating Documentation where needed
Pointing out improvements in the process and having discussion with team and Dynatrace support
Attending team calls
Attending RCA calls and understand the incident and Root cause and suggest if we can implement dynatrace to reduce MTTR.
Attending Incident bridges to verify if dynatrace caught anything that can help investigation to resolve the incident.

Job Description :

The Dynatrace Admin role is responsible for managing and configuring the Dynatrace monitoring platform. This role requires a deep understanding of the Dynatrace toolset, as well as expertise in application performance monitoring, cloud infrastructure, and IT operations.

Key Responsibilities :

Configuration and Setup

Configure and set up Dynatrace environments, including agent installation, configuration, and management.

Monitoring and Alerting

Define and manage monitoring configurations, alerts, and notifications to ensure timely detection of performance issues.

Dashboarding and Reporting

Create and manage custom dashboards and reports to provide insights into application performance, user experience, and infrastructure health.

User Management

Manage user access, roles, and permissions to ensure secure and controlled access to Dynatrace environments.

Integration and Extension

Integrate Dynatrace with other tools and systems, such as ITSM platforms, automation tools, and cloud providers.

Troubleshooting and Optimization

Troubleshoot and optimize Dynatrace configurations to ensure optimal performance, scalability, and reliability.

Documentation and Knowledge Management

Maintain accurate and up-to-date documentation on Dynatrace configurations, processes, and best practices.

Required Skills :

Dynatrace expertise

In-depth knowledge of Dynatrace features, configurations, and best practices.

IT operations and monitoring

Experience with IT operations, monitoring, and troubleshooting in cloud and on-premises environments.

Cloud and infrastructure

Knowledge of cloud providers (e.g., AWS, Azure, Google Cloud), containerization (e.g., Docker), and infrastructure as code (IaC) tools (e.g., Terraform).

Scripting and automation

Experience with scripting languages (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Jenkins).

Collaboration and communication

Strong collaboration and communication skills to work with cross-functional teams, stakeholders, and vendors.

Nice-to-Have Skills :

Certifications

Dynatrace certifications (e.g., Dynatrace Certified Associate, Dynatrace Certified Professional).

Cloud certifications

Cloud provider certifications (e.g., AWS Certified Solutions Architect, Azure Certified Solutions Architect).

ITIL or ITSM

Knowledge of ITIL or ITSM frameworks and best practices.

Containerization and orchestration

Experience with containerization (e.g., Docker) and orchestration tools (e.g., Kubernetes).

The pay range for this role is $90,000 - $110,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com.”

Salary : $90,000 - $110,000

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