What are the responsibilities and job description for the IVR Contact Center Support position at Tech Mahindra?
Job Description :
- IVR app development on Genesys GVP using Nuance Speech Server, Nuance Dialog modules.
- Developing web services
- Design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, Multi-Channel Routing, Web Chat
- Implementing multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace Call Recording, VoIP technology, and CRM and IVR solutions.
- Integrating Genesys with third party applications including but not limited to Salesforce and Remedy
- Responsible for supporting call center routing strategies
- Maintain and manage Genesys Routing, Framework and reporting
The pay range for this role is $ 70,000 - $75,000 per annum including variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate
Salary : $70,000 - $75,000
