What are the responsibilities and job description for the Call Center Representative/Customer Service position at Tech Power International?
Overview
As a Call Center Representative/Customer Service team member for our oil field equipment supply company, you will be the first point of contact for clients and partners.
Responsibilities
- Answer incoming calls and respond to emails regarding product availability, pricing, and specifications.
- Monitor order statuses and communicate updates or delays to clients promptly.
- Provide clear and professional communication to maintain client trust.
- Prepare reports on customer service performance and call trends.
- Work closely with sales, operations, and logistics teams to ensure seamless customer service.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic computer skills.
- Ability to multitask and thrive in a fast-paced environment.
- Willingness to learn and to take on new challenges.
Job Types: Full-time, Part-time
Pay: $22.15 - $26.19 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: Remote
Salary : $22 - $26
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