What are the responsibilities and job description for the Customer Service Representative III position at Tech Providers, Inc.?
Title : Customer Service Representative III
Location : West Monroe, LA
Duration : 12-month contract with possible extension
Responsibilities :
- Interacts with customers; gives information in response to inquiries about accounts, products, and services.
- Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
- Answers customers' questions regarding product or service and operation or maintenance.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and / or experience to acquire job know-how.
- Talks with customers by phone or in person to ensure the best service possible.
- Interviews customers to obtain information and explain available services.
- Investigates and corrects errors, following customer and company records.
- Adjusts complaints concerning billing or services rendered.
- Refers complaints of product or service failure to appropriate departments for investigation.
- Coordinates customers' service needs with other departments as required to ensure customer service.
- May solicit sale of new or additional services or products.
- May obtain credit records from credit reporting agency.
- May visit customers' premises to obtain order or resolve customer problems.
