What are the responsibilities and job description for the Customer Service Representative III position at Vantage Recruiters?
Job Summary:
This role involves interacting with customers to provide information on accounts, products, and services.
Main Responsibilities:
- Respond to customer inquiries and resolve complaints in a timely manner.
- Provide accurate information on product or service operations and maintenance.
- Process orders, answer pricing questions, and inform customers of changes in service or discontinuance.
- Negotiate and resolve billing or service-related issues.
- Collaborate with other departments to ensure seamless customer service.
- Solicit sales of new or additional services or products when applicable.
- Investigate errors and correct them based on customer and company records.
Requirements:
- At least 1-3 years' of relevant work experience.
- Excellent phone etiquette, verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work effectively.
