Retail Field Support Coordinator

Description of role :

1. Manage the day-to-day logistics surrounding the New Store Openings :

• Interact with the New Store / Remodel technical vendors such as AHEAD for POS deployments and Netwolves who does our in-store wiring and Network setups
• Work with Real Estate on coordination of technical site installations and installation dates as well as the activities associated with remodeling of stores and closures.
• Managing purchasing of Network and POS equipment with the vendors and track the Purchase Orders.
• Technical review of the building diagrams to ensure the correct placement of POS equipment.
• Conduct the CDT New Store meeting where technical issues are discussed and resolved.

2. Maintaining of documentation :

• Collecting and reporting out of performance for leadership
• Confluence pages that are the foundation of the team which include :
• Current status of New Stores, Remodels and Closures
• Knowledgebase articles that are shared with the team as well as the Service Desk
• Vendor related installation documents so there is a common “source of the truth”
• Record of POs by site with spend and equipment used for the Fixed Asset team and Retail Finance
• Make sure that all Jira Epics and stories are correctly created and tracked

3. Special Projects :

• End of Life replacement of equipment tracking and replacement management
• Network site equipment.
• UPS yearly replacements.
• Back Office Equipment.
• Manage relationship with AHEAD Depot.
• New Initiatives
• RFID
• New Camera Surveillance system

Role Characteristics :

• Technology and Process Driven – look to document technology steps clearly for repetitive actions such as deployment plans.
• Service Delivery experience such as technical SoW and Contract experience.
• Drive technical and logistics meetings with strong notes and action items.
• Keep a technical deployment / project schedule and maintain a timeline.
• Look for opportunities to push more work to our Vendor Partners rather than retaining work internally.
• Can relate to vendor technician onsite and can be a escalation point when needed
• Will need to manage workload and velocity of projects :
• Routing SOW’s for internal team reviews and approvals.
• Setting up kick off meetings and routing PO’s when work is scheduled to be performed.
• Escalating to other members on the team as needed but can quickly draw upon experience and make decisions on technical issues.