Title : Sr Help Desk
Location : Bethesda, MD
Salary : $110K to $115K
Clearance : Secret
Must have a valid drivers license
Must have one of the certifications below that is active.
Client is hiring a Senior Help Desk Representative in Bethesda, MD.
Role and Responsibilities
Provides senior level customer facing and related technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components. (i.e., Master Incident Management Plan, when applicable).
Required Certifications :
- Must possess ONE of the following :
Cisco Certified Network Associate (CCNA) Certificate
CompTIA Cybersecurity Analyst (CySA) CertificateGIAC Global Industrial Cyber Security Professional Certificate (GICSP)GIAC Security Essentials Certificate (GSEC)CompTIA Security (CE) CertificateSystems Security Certified Practitioner (SSCP) CertificateCertified Network Defender (CND) CertificateRequired Experience & Skills :
Shall possess seven years' experience managing an enterprise help desk and utilizing IT Service Management tools.Shall have completed Operating System (Microsoft) training and thereafter obtain the most current training during the entire PoP of the TO.Shall possess a valid Driver's License for potential operation of low-speed Government furnished equipment (utility cart).Shall possess a favorably adjudicated Secret clearance.Required Education :
Possess an associate degree or higher in computer engineering, computer science, or information technology from an accredited college or university.Desired Experience :
Three years of experience in utilizing the ServiceNow ITSM platform is desired. At least three years of providing help desk support of networks, web applications, software, and hardware in a Windows operating system environment.
Salary : $110,000 - $115,000
