What are the responsibilities and job description for the Help Desk Lead - Secret Clearance position at Zachary Piper LLC?
Zachary Piper Solutions is seeking an Operations Support Center (OSC) Lead Help Desk Lead to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland. This role involves overseeing daily operations, managing team performance, troubleshooting escalated issues, and ensuring service-level agreements (SLA) are met.
Responsibilities of the OSC/Help Desk Lead role include:
Supervise and mentor OSC staff, including scheduling, assigning tasks, and trouble-shooting.- Serve as the primary point of contact for escalated technical issues.
- Serve as the primary point of contact for the federal client for all OSC issues.
- Ensure all requests are logged, prioritized, and resolved within the SLA.
- Assist with complex technical troubleshooting and resolution.
- Ensure high-quality support and timely responses to user requests.
Preferred Experience:
- Prior DHS Suitability
- Degree
Required Qualifications for the Systems Administrator include:
Active Secret Clearance- Candidates must be willing and able to meet recall requirements, including a rotational on-call schedule.
- 12 or more years of experience in an Operations Support Center
Compensation for the Systems Administrator include:
- Hourly Range: $50-60/hr. with PTO/Holiday Pay - equivalent of $110-125,000
- W2, long-term
- Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave if required by law, and Holidays
This job opens for applications on [03/24/2025]. Applications for this job will be accepted for at least 30 days from the posting datean
Job Id:
138634
Job Category:
Information Technology
Job Location:
Annapolis Junction, MD
Security Clearance:
Secret
Business Unit:
Zachary Piper
Division:
Zachary Piper Solutions
Position Owner:
Josh Hedrick
Salary : $110,000 - $125,000
