Demo

Service Coordinator: Cincinnati, Ohio

Tech24
Cincinnati, OH Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 4/25/2025

THIS IS NOT A REMOTE POSITION

Service Coordinator, Dispatcher, Tech24.

Candidates with experience Dispatching Reactive Service Technicians are preferred

Contact Brad at 864-549-8344

The Service Coordinator position requires exceptional attention to detail, concern for the accuracy of work, and a strong commitment to tasks being completed on time. The Service Coordinator effectively coordinate’s with multiple team members and outside organizations on various tasks, such as scheduling, expense management, communication, and timesheet / invoice approval.

Our Service Coordinator maintains service technician's daily schedules and dispatches technicians as service calls are completed. They also schedule return trips with customers when parts are in and maintain customer's database with current information. They communicate c lear and concise information to department managers, employees, and customers, including keeping customers appraised as to company schedule and requested lead-times.

Required Qualifications :

Advanced customer service skills.

Ability to multi-task

Organized

Geographical knowledge of service area or

map reading skills

Knowledge of industry is recommended but

not required

Computer skills

High school diploma or general education

degree (GED)

Two years related experience and / or training

in customer service, dispatching or project

management or equivalent combination of

education and experience

Desired Qualifications :

Working Knowledge of HVAC Industry

3 years dispatching experience

Advanced level skills using Microsoft Office products

Daily Duties :

Dispatch Service Technicians to service calls

Schedule and coordinate service calls

Maintain Global Edge Dispatch Schedule

Debrief technicians after each service call

Forecast workload for 2-3 days out

Follow-up daily on customer return calls

Contact customers to confirm scheduled calls

Maintain customer demographic files in Global Edge

Maintain Live Excel Dispatch Board

Update service database from service ticket

Respond to all nightly phone messages

Contact technicians / warehouse personnel for

early / evening scheduled calls

Coordinate with warehouse associate re :

parts ordering / receiving for scheduled jobs

Maintain service quote log

Verify / maintain customer portals

Other duties as assigned

Take incoming customer calls as needed

Verify phones transferred to on-call tech

Check emails regularly

Employee

Benefits Include (but not limited to) :

  • Top pay for experience
  • Full benefit package including medical, vision, and dental insurance
  • Paid vacation, sick days and holidays
  • 401(k) retirement savings plan

Tech-24 is an Equal Opportunity Employer – M / F / Veteran / Disability / Sexual Orientation / Gender Identity

For more information about Tech-24 and our career opportunities visit www.mytech24.com or call 888-774-4950

PI260610637

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Coordinator: Cincinnati, Ohio?

Sign up to receive alerts about other jobs on the Service Coordinator: Cincinnati, Ohio career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$45,665 - $61,386
Income Estimation: 
$54,361 - $72,537
Income Estimation: 
$42,610 - $57,400
Income Estimation: 
$43,683 - $65,338
Income Estimation: 
$48,926 - $68,588
Income Estimation: 
$48,926 - $68,588
Income Estimation: 
$43,683 - $65,338
Income Estimation: 
$99,398 - $137,993
Income Estimation: 
$164,827 - $217,349
Income Estimation: 
$41,719 - $53,430
Income Estimation: 
$43,683 - $65,338
Income Estimation: 
$42,610 - $57,400
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Tech24

Tech24
Hired Organization Address Brookhaven, MS Full Time
Total Mechanical Repair, a Tech24 Company, are a full-service commercial kitchen equipment repair company. We provide co...
Tech24
Hired Organization Address Orleans, LA Full Time
Total Mechanical Repair Services, a Tech24 Company, are a full-service commercial kitchen equipment repair company. We p...
Tech24
Hired Organization Address Cincinnati, OH Full Time
HVAC and Commercial Refrigeration Technician Contact Brad at 864-549-8344 Benefits Include : On demand training and full...
Tech24
Hired Organization Address Elkridge, MD Full Time
HVAC and Commercial Refrigeration Technician Tech24 and Tech24’s subsidiaries are a full-service commercial kitchen equi...

Not the job you're looking for? Here are some other Service Coordinator: Cincinnati, Ohio jobs in the Cincinnati, OH area that may be a better fit.

Service Coordinator: Cincinnati, Ohio

Tech-24 A Commercial Food Service Repair Company, Inc., Cincinnati, OH

Department Service Officer (Cincinnati Ohio Area)

The American Legion Department of Ohio, Cincinnati, OH

AI Assistant is available now!

Feel free to start your new journey!