What are the responsibilities and job description for the Level 2 IT Support Consultant position at TechBldrs Inc?
Level 2 IT Consultant at TechBldrs
About TechBldrs:
TechBldrs is a technology consulting firm based in Exton, PA, cultivating a culture that embraces technology enthusiasts ("techno-junkies, nerds, computer-heads, computer hobbyists and tech geeks"). We value hard work, continuous learning, and a passion for solving technology puzzles.
Job Summary:
We are seeking a skilled and enthusiastic Field Consultant to provide on-site and remote technical support to our clients in the Greater Philadelphia Area. This role requires a strong understanding of networking, server administration, and endpoint management, as well as excellent communication and problem-solving skills.
Responsibilities:
- Provide on-site and remote technical support to clients in the Greater Philadelphia Area.
- Troubleshoot and resolve issues with workstations, servers, and peripherals.
- Install and configure desktops, laptops, and servers.
- Install, configure, and maintain network devices, including firewalls and routers.
- Manage and maintain virtualized environments.
- Utilize remote monitoring and management (RMM) tools.
- Create documentation for clients and internal use.
- Monitor service calls and ensure timely resolution.
- Manage short-term projects.
- Communicate effectively with clients, teammates, and management.
- Record and submit time worked on each task to aid in proper billing to clients.
Requirements: Must Have
- 2 years MSP experience
- Experience with Kaseya or Datto platforms.
- Experience with Microsoft Windows 10 environments, Office Applications.
- Microsoft 365 experience
- Microsoft Windows Certification (or ability to obtain within 90 days).
- Strong communication and problem-solving skills.
- Logging of all time in ticket system.
- Fast and reliable home internet connection
- Proven network troubleshooting skills, including experience with TCP/IP, DNS, and DHCP.
- Personal car with insurance.
Pluses:
- Help desk experience.
- Experience with VMware virtualization.
- Experience with pfSense or Fortinet firewalls.
- Active Microsoft certifications (MCP).
- Proficiency with Microsoft 365, Windows Servers.
Additional Details:
- Full-time position (40 hours/week).
- Salary based on experience with bonuses.
- Benefits after 90 days.
- On-site work at client offices (up to 70%).
- No relocation or telecommuting.
Is this job for you?
This position is a good fit if you:
- Enjoy hands-on technical work.
- Have strong problem-solving abilities.
- Are comfortable working independently and as part of a team.
- Possess excellent communication skills.
- Are motivated to learn and grow your technical expertise.
- Are comfortable working on-site at client locations in the Greater Philadelphia Area.
If this sounds like you, and you meet the requirements, consider applying!
Job Type: Full-time
Pay: $55,000.00 - $85,000.00 per year (Salary commensurate with experience)
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday1
Education:
- High school or equivalent (Required);2 Bachelor's degree in a related field preferred.
Work Location: In person
Job Type: Full-time
Pay: $55,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- MSP: 2 years (Required)
License/Certification:
- Microsoft Certification? (Preferred)
Work Location: In person
Salary : $55,000 - $85,000