What are the responsibilities and job description for the Desktop Support position at TechDigital Corporation?
Job Description
Job Description
- Ability to disconnect / reconnect computer workstations, peripherals, and phone equipment
- Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops
- Safely move equipment point to point using wheeled carts and vehicles
- IMACD & Asset Inventory experience
- Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
- Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
- Ability to use remote desktop connectivity applications
- Working knowledge of imaging utilities such as Ghost, SCCM, etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
- Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)
- Demonstrated proficiency in Microsoft OS and Microsoft application.
- Demonstrated proficiency for installation of desktop software and troubleshoot
- Working knowledge of Microsoft Active Directory and GPO
- Strong customer service skills
- Strong troubleshooting skills
- Significant, demonstrated experience with Microsoft Windows operating systems
Clients : Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
Word, Excel, PowerPoint, Outlook configuration issues with Exchange
The Technician need to have experience in IMACD tasks listed below
IMACD = Install Move Add Change Dispose )
Required :
