Linux Engineer

Job Title: Linux Engineer
Contract Period: 1 Year
Work Location: Austin, TX 78754
Travel: Up to 3%
Language Requirement: Korean bilingual is a must
Education: Bachelor's degree in Computer Science or related field
Experience: Minimum 6 years supporting and troubleshooting applications

Position Summary:

We are seeking a Linux Engineer to support EDM application operations as a Tier 2 technical lead, while supervising a team of EDM technicians (Tier 1). The Technical Lead will create guidelines and SOPs, oversee escalated tickets, and provide training and mentorship to ensure smooth operations.

Key Responsibilities:

• Act as a liaison between shift members, system engineers, and other stakeholders.
• Develop and manage SOPs to ensure consistent troubleshooting and issue resolution.
• Track and improve KPIs to enhance team performance.
• Provide Tier 2 technical support and resolve escalated tickets.
• Coordinate with HQ EDM team for Tier 3 support when necessary.
• Conduct training sessions and drill tests to assess team readiness.
• Assist in policy and procedure improvements for better operational efficiency.
• Support management meetings, MBO evaluations, and reporting for senior leadership.

Required Skills & Qualifications:

• 6 years of experience in supporting/troubleshooting applications.
• Bachelor's degree in Computer Science or equivalent work experience.
• Fluency in Korean and English (written and verbal).
• 5 years of experience with Linux OS (CentOS, Rocky, or RedHat).
• Strong expertise in server and application support.
• Experience in reporting and evaluation processes for senior leadership.

Preferred Qualifications:

• Experience with Apache, Tomcat, or other middleware systems.
• Understanding of manufacturing system operations and preventive maintenance.
• Strong customer service skills with experience resolving technical issues.
• Ability to adapt quickly in a fast-paced environment.
• Basic knowledge of networks, servers, applications, OS, databases, and MS Office.

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