What are the responsibilities and job description for the Business Systems Analyst position at Techgroup America Inc.?
Job Details
Position: Business Systems Analyst
Location: Melrose Park, IL-5 days onsite(potential Hybrid in the future)
Duration: Till the end of the year
Start Date: asap
Notes:
- ORG: Senior Business system-manufacturing unit
- Project: doing an expansion, existing SAP system, 60% on project support 40% on production support
- Looking SAP Project planning pharma and/or logistics experience preferred
- 2-3 years in SAP project planning experience
- Five days onsite, open to hybrid in the future. NEED TO BE OK WITH FIVE DAYS
- Experience with Microsoft products a nice to have
- Supporting the users, need to be able to satisfy, explain the issues to user and be able to communicate the project support
- Need to submit within 24-48 hours
Interview Process:
Phone interview with Senior Technical Manager-virtual or onsite if they can
Job Description:
The Business Systems Analyst is responsible for implementing and supporting SAP solutions to meet business-related requirements. The Business systems Analyst collaborates with the business process teams to understand current and future business processes and requirements to ensure technology investments support and enhance strategic objectives. This role acts as a liaison between IT support team and end users to ensure technical compatibility and satisfaction of deliverables, while creating and maintaining detailed system documentation, including user and functional requirement specifications, test scripts, SOPs, and work instructions. This role has no direct reports.
Contributes to strategy sessions and help guide business management in their use of SAP. Partners with department leadership to create an open dialog to identify issues and derive enhancement priorities.
Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
Prioritizes business requirements and communicating plans with stakeholders for review and approval.
Translates business requirements into business-based solutions and ensures an ultimately working solution in SAP or third-party applications.
Troubleshoots SAP business process in the SCM, PP, EWM, QM and MDG modules as well as interfaces, providing resolution and improvements as required.
Collaborates with customers to achieve an outcome to meet business objectives.
Follow up with customers to ensure issues have been resolved.
Coach, mentors and train users.
Implements SAP system solutions utilizing the system development lifecycle and project management methodologies.
Utilize change management methodology and ensure the appropriate documentation is complete to implement system changes.
Partner with vendors and IT support teams to resolve system issues, develop enhancements and project tasks.
Troubleshoots functional and technical SAP issues
Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.
Develop and maintain test scripts.
Facilitate and execute end user acceptance testing following support team processes
Assist with development, implementation, and management of policies, processes and standards within the technical environment.
Assist with creating training documentation.
Be responsive in a fast-paced adapting environment that requires maximum system performance, minimum down time, and a high degree of customer satisfaction and confidence
