IT Support Specialist II

About TechHeights

TechHeights is a premier full-service IT solutions provider based in the heart of Irvine, California. We specialize in Cloud Services, Managed IT, Cybersecurity, and Compliance, delivering innovative technology solutions to businesses of all sizes. As we continue to expand our operations, we are seeking an experienced and driven IT Specialist II to join our growing team. This is an excellent opportunity to build a rewarding career with a forward-thinking company that values professional development and technical excellence.

Position Overview

The IT Specialist II will play a pivotal role in providing expert-level technical support to TechHeights’ diverse client base. This individual will be responsible for day-to-day support, troubleshooting, and maintenance of client IT environments, including desktop support, cloud infrastructure, server management, and network administration. The role requires hands-on experience with technologies like Microsoft 365, Azure, Active Directory, firewalls (Meraki/SonicWall), and network switches/access points (Meraki/Unifi).

Key Responsibilities

As an IT Specialist II, you will be responsible for:

1. Technical Support & Troubleshooting

• Provide daily desktop support to end-users for Windows and Mac OS platforms.
• Troubleshoot and resolve technical issues related to Microsoft infrastructure, including Active Directory (AD), Office 365, Outlook, SharePoint, OneDrive, and Azure.
• Install, configure, and maintain customer software, including Adobe, Chrome, SentinelOne, Teams, shared folders, and networked printers.
• Resolve escalated technical issues with efficiency and ensure customer satisfaction.

2. Infrastructure & Systems Management

• Support and maintain customer IT infrastructure, including physical and virtual servers running Windows Server (2016, 2019, 2022).
• Configure and manage cloud platforms (Azure, Office 365) to ensure optimal performance and security.
• Administer Active Directory, Group Policy, and security controls to ensure access control and system integrity.
• Provide support for Windows 10/11 Pro systems, including imaging, patching, and software deployment.

3. Network Administration

• Support and troubleshoot networking equipment such as Meraki and Unifi switches, access points, and SonicWall/Meraki firewalls.
• Diagnose and resolve issues related to network connectivity, VPNs, VLANs, and LAN/WAN connectivity.
• Assist in configuring network security controls (firewall rules, endpoint protection, and VPN access).

4. Cybersecurity & Data Protection

• Protect client data and systems using Zero Trust frameworks, SOC solutions, and endpoint security technologies.
• Configure and maintain backup and disaster recovery solutions, including Veeam and Synology.
• Implement best practices for data security, business continuity, and incident response.

5. Documentation & Time Management

• Maintain accurate, up-to-date documentation of customer environments using platforms like ITGlue.
• Track and log all work performed using the internal ticketing system, ensuring accountability and visibility of client issues.
• Prioritize and manage workload efficiently to meet SLA (Service Level Agreement) deadlines and customer expectations.

Required Skills & Experience

We are looking for a driven, customer-oriented IT professional with the following qualifications

• Proficiency in desktop support for both Windows and Mac OS.
• Strong knowledge of Microsoft technologies, including: Active Directory (AD) / Group Policy, Office 365 (Exchange, SharePoint, Teams, OneDrive), Azure cloud services (administration and support)
• Experience with firewalls, network devices, and security systems, including:
• Meraki and SonicWall firewalls
• Meraki and Unifi access points and switches
• SOC and endpoint protection solutions like SentinelOne
• Networking skills, including troubleshooting LAN/WAN, VLAN, and VPN issues.
• Proficiency in server administration for Windows Server 2016, 2019, and 2022.
• Experience with documentation tools like ITGlue (preferred but not required).
• Knowledge of ticketing systems (ConnectWise, Datto, Autotask etc.) and time-tracking processes.

Preferred Skills & Certifications

While not required, the following certifications and experience will set you apart:

• CompTIA A , Network , or Security
• Microsoft Certified: Azure Administrator Associate
• Meraki or SonicWall firewall certifications
• Familiarity with ITIL service management principles.

Why Join TechHeights?

At TechHeights, you’ll be part of a collaborative, supportive, and fast-growing team that’s committed to professional development and customer excellence. We offer:

• Career Growth: Access to certification programs and industry-leading resources.
• Work-Life Balance: Competitive pay, paid time off, and comprehensive benefits.
• Cutting-Edge Technology: Work with the latest tools and platforms in IT, networking, and cybersecurity.
• Diverse Projects: Collaborate on technical initiatives for a diverse range of clients and industries.

Benefits & Compensation

• Full-Time, Permanent Position
• Comprehensive Benefits Package: Health insurance.
• Paid Time Off (PTO) and holiday pay.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $26 - $28