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Customer Service Representative(Office and Administrative Support)

TechLink Systems Inc
Chicago, IL Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/9/2025

We are currently seeking an organized, friendly, and professional Administrative Assistant / Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions.

Key Responsibilities :

Administrative Support :

Manage and maintain executives’ or teams’ schedules, appointments, and meetings.

  • Handle correspondence, emails, and phone calls in a professional and timely manner.
  • Prepare reports, presentations, and other documents as needed.
  • Organize and maintain office files, records, and databases.
  • Assist with basic bookkeeping and invoicing as necessary.
  • Coordinate office supplies and ensure the office is well-organized and equipped.

Customer Service :

Respond promptly to customer inquiries via phone, email, and chat.

  • Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
  • Process orders, returns, and exchanges.
  • Maintain customer records and update information as needed.
  • Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way.
  • Follow up with customers to ensure their needs were met.
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