Demo

Desktop Specialist (Temp to Perm) - JDT2024

Techlink Systems
Geneva, NY Full Time
POSTED ON 3/24/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

Job Title : Field Engineer 2

Location : Geneva, NY (On-site)

Contract Duration : Contract until 02 / 28 / 2026

Must Have :

  • Deskside Support
  • Desktop / Laptop Repair
  • Installation

Nice to Have :

  • Project Management
  • Smart Hands Experience
  • Troubleshooting Software / Hardware Issues
  • Imaging / Software Installation
  • Organizational Skills
  • Attention to Detail
  • Job Description :

    As a Field Engineer 2 , you will be responsible for installing, diagnosing, servicing, and maintaining computer-related products, including but not limited to desktop and laptop computers, printers, standard software, and networking devices. You will primarily support ITO engagements, functioning as a Deskside Support Specialist .

    In this role, you will handle complex products, problems, and projects, and may provide technical guidance to lower-level engineers. Additionally, you may serve as a team or on-site leader as necessary. Your goal will be to ensure customer satisfaction and provide technical support to resolve issues during the installation or operation of company-supported products.

    Responsibilities :

  • May act as a Team or Site Leader , providing direction to other technicians.
  • Support networking products via Smart Hands .
  • May have Project Management responsibilities for smaller projects.
  • Provide highly specialized technical support for software and hardware, including desktops, laptops, and servers (smart hands).
  • Install and maintain PCs and associated software and peripherals.
  • Perform installs, moves, adds, and changes (IMAC) as required.
  • Test and certify PCs and client-approved applications.
  • Provide follow-up on issues or escalate as necessary.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery process.
  • Meet client-specific Service Level Agreements (SLAs) and update incident / request tickets within the ticketing system.
  • Understand the scope of work and perform tasks within that scope; escalate out-of-scope tasks to CDE, CSM, or SDC.
  • Company Description

    Overview

    TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

    We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

    We also have national recruiting

    Company Description

    Overview TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. We also have national recruiting

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