What are the responsibilities and job description for the Customer Service Representative position at TechMatrix Inc?
Role: Customer Support Specialist
Location: Warsaw, Indiana 46580
Duration: 06 Months
Job Description:
Responsible for managing and processing domestic orders, billings, and credits. Provides customer service support to our U.S. markets regarding detailed product information, pricing, sourcing, and product availability. Communicates directly with customers/distributors to resolve order issues, provide detailed product information, pricing, availability, and order delivery information.
Principal Duties and Responsibilities
· Receives and prioritizes orders based on customer requirements, product shipping modes, and product availability.
· Assists Corporate Regulatory Compliance with product retrieval procedures when necessary.
· Processes orders requiring special intervention and analyses. Requires high degree of research and problem solving.
· Answers very detailed product related questions for all product lines and makes product substitution recommendations when necessary.
· Reviews and processes requests for credits, pricing adjustments, quote responses, product shipment tracking, complaints, and special programs.
· Participates in the departmental 24-hour emergency “on-call” service.
· Must possess excellent telephone etiquette. The ability to handle multiple telephone calls in a positive manner while maintaining a positive relationship with customers is essential to this position.
· Must be skilled in verbal and written communication techniques.
· Organizational and time management skills are essential.
· Must maintain a high degree of professionalism in a potentially frustrating environment with extreme time constraints.
· Demonstrated knowledge to identify products by major product groupings and familiarity with product lines of other division.
· Participation in departmental 24-hour emergency “on-call” service is a requirement of this position.
· Required to work some holidays.
· Previous PC experience (alpha and numeric keyboards) required. Must be able to enter data at 7000 KDPH with 95 percent accuracy.
· Knowledge of ZDCS preferred for the purpose of order entry, maintenance, invoicing, item/order status, and all other inquiry conversations related to customer service.
· Thorough knowledge of Word, Excel and Live link preferred.
· Must type 40 wpm with 95 percent accuracy.
Education/ Experience Requirements
· High School Diploma or equivalent
Job Type: Contract
Pay: $20.00 - $25.00 per hour
Shift:
- Morning shift
Work Location: In person
Salary : $20 - $25
