IT/OT Engineer (2nd Shift)

The IT/OT Engineer, 2nd Shift, is responsible for providing technical support and assistance to users in Manufacturing, Engineering and QC functions. This role involves working with multi-functional teams to support various GXP systems and resolve user issues. Additionally, they assist in the execution of projects that support department goals.

The Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide support for laboratory, manufacturing, and business systems.
• Perform user access review and account management activities.
• Assist with the installation, configuration, testing, maintenance, and technical training of IT systems.
• Monitor, resolve, and document user-reported issues and computer system risks, taking corrective and preventative actions or escalating as necessary.
• Track reported issues and other actions in a ticketing system.
• Support periodic reviews of GXP systems.
• Check the success or failure of disaster recovery solutions; backup and restore. Escalate to the necessary resources.
• Support domain control and Active Directory for Process Control Network and Laboratory (e.g., Password reset, Unlock User account).
• Participate in project-based work as assigned.
• Communicate with users on incident progress, changes, and outages.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree with 6 years of experience in computerized system or automation roles in the pharmaceutical or biotechnology industry.
• Understanding systems and applications in laboratories, quality, ERP, business, printing, and network monitoring.
• A familiarity with lab instruments, their functions, and their requirements.
• High level of analytical, problem-solving, and decision-making skills.
• Interpersonal skills, including telephone & email communication, active listening and customer-care
• Ability to diagnose and resolve technical issues.
• Ability to work independently, multi-task, and adapt to changes quickly in a fast-paced environment.
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Knowledge of Data Integrity and how it applies to the Pharmaceutical Industry.

Preferred Qualifications

• Familiarity with Operational Technology components including networks, historians, and switches.
• Familiarity with 21 CFR Part 11 and GAMP 5.
• Working knowledge of quality systems.
• Experience in the administrative features of Microsoft’s enterprise systems, including M365, Entra, and SharePoint.