What are the responsibilities and job description for the Service Delivery Manager position at Technified Solutions Inc?
Please share profiles with ITIL and cloud experience candidates.
Responsibilities:
- Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response.
- Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.
- Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.
- Foster positive work environment and build culture of automation & innovation to improve service delivery performance.
- Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.
- Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees.
- Proactive identification of issues and risks, prepare strong mitigation/resolution plans.
Experience:
- 10 years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.
- Strong multi-cloud (preferred AWS & Azure) and operations management skills.
- ITIL or similar certifications strongly preferred.
- Excellent communication, research, analytical, and documentation skills.
- Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.
- Cloud project is the priority, and candidate should have worked as an Incident manager in cloud.
- SLA process improvement should be highlighted in the resume.
- Should have managed IITL ticketing system.
- Process improvement in ITIL.
- All these above should reflect in the resume