What are the responsibilities and job description for the Customer Service Representative position at Techniserv, Inc?
We here at Techniserv, Inc are seeking a Customer Service Representative to join our talented Sales team.
About the Role:
The Customer Service Representative position is responsible for TECHNISERV products including filter housing, spray ball assemblies, spargers, agitator seal parts and assemblies, and spare/service parts orders.
This position is onsite in Berwick, PA with a weekly schedule of Monday through Friday 7:00AM - 4:00PM. The pay range for this position is $18.00/hr. to $20.00/hr. with an annual bonus. An excellent benefits package with insurance, education, and 401k is also included.
This position is available for individuals with experience in the following areas:
Required Experience:
- AS/AA Business Administration required.
- BS/BA Business Administration (preferred).
- 2 years’ experience in business administration functions.
- Must be detail oriented.
- Proficient in Microsoft Excel, Word, and basic accounting software.
Job Details:
- Receive customer inquiries and generate quotations using other TECHNISERV and external resources as required.
- Solicit sub supplier quotations as required and verify accuracy of received quotations.
- Submittal of quotations to the customer and follow up with the customer after quotation submittal.
- Verify and route purchase order and project requirements to the necessary individuals and follow up to ensure all required tasks are being completed in timely manner.
- Coordinate with design group for design, approval, and fabrication drawing creation, submittal, and rework to meet client needs.
- Monitor the in-process status of each order and maintain a record of current status.
- Submit approval drawings and/ or documents to customer and follow up to insure approval is obtained in a timely manner.
- Monitor inventory of required stock materials and components.
- Collect fabrication documents and drawings and submit to fabrication shop for manufacturing.
- Collect and assemble turnover documents.
- Instruct receiving department in packaging requirements and insure requirements are fulfilled.
- Attend weekly staff meetings to coordinate resources and deliver status updates to management.
- Perform all other duties and functions as assigned.
Any applicant will be required to complete a background check before starting employment, and you must be a US Citizen or permanent US Green Card holder.
About Us:
TECHNISERV, INC. was established in 1982 to deliver process and automation solutions to applications in the industries of Pharmaceutical, Biotech, Food and Fine Chemicals. Our operations occupy a 62,000 sq. ft. facility in which dozens of highly trained professionals whose backgrounds range from electrical, I&C and automation engineering to mechanical and process engineering as well as project management and quality functions alongside the industry’s most experienced welders and fabricators.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Berwick, PA 18603: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20