Senior Network Engineer

Job Description 

 
Be the exception… 

Our team is comprised of individuals who love what they do, which allows us to maintain a culture of achievement, excellent service, and strong relationships with customers, partners, and our communities. Technium optimizes and secures highly available, cloud-connected networks; pairing this with our Just Cause—to provide anyone who finds joy and excitement in the field of network security with vigorous, life-changing learning opportunities—we are committed to finding the right people to join our team as we continue to grow. Are you ready to be the exception? 

As a Level 3 Network Engineer, you are a highly skilled and experienced professional responsible for designing, implementing, and maintaining complex network infrastructures. Your expertise goes beyond basic troubleshooting, as you handle escalated issues, optimize network performance, and contribute to strategic planning. With a deep understanding of networking protocols, hardware, and security, you play a crucial role in ensuring the reliability, scalability, and security of the organization's network environment. Your advanced technical knowledge and problem-solving abilities make you an invaluable asset in maintaining seamless network operations and driving continuous improvement to meet the evolving needs of the business. Additionally, your effective communication and collaboration skills enable you to work closely with cross-functional teams and vendors to deliver innovative network solutions. 

Duties and Responsibilities 

• Escalation Support: Act as the highest level of technical escalation for complex network issues raised by Tier 1 and Tier 2 engineers. Resolve and troubleshoot critical incidents with a focus on minimizing downtime and service disruptions. 

• Network Troubleshooting: Analyze and diagnose intricate network problems, including but not limited to routing issues, network congestion, QoS challenges, and firewall misconfigurations. 

• Incident Management: Respond promptly and effectively to network incidents, conducting thorough root cause analysis, and implementing long-term solutions to prevent recurring issues. 

• Network Design and Optimization: Collaborate with the network architecture team to design, implement, and optimize network solutions aligned with business objectives, ensuring scalability and reliability. 

• Pre-Sales Support: Collaborate with the sales team to understand client requirements and tailor technical solutions accordingly. Assist in the preparation of proposals, technical documentation, and presentations to demonstrate the value of the products and services. 

• Solution Design: Participate in solution design and architecture discussions, offering technical recommendations to meet customer needs effectively. 

• Customer Demos and POCs: Conduct product demonstrations and Proof of Concepts (POCs) to showcase the functionality and benefits of the solutions to potential customers. 

• Documentation: Maintain comprehensive and up-to-date network documentation, including network diagrams, standard operating procedures, and troubleshooting guides. 

• Continuous Improvement: Stay abreast of emerging networking technologies, industry trends, and best practices. Recommend and lead initiatives to enhance network performance, reliability, and security. 

Company Expectations 

• Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes 

• Follow EOS and understand success relies on Right Person Right Seat (RPRS) and metrics 

• Maintain confidential information 

Skills and Qualifications 

• Bachelor’s degree in computer science, Information Technology, or a related field. 

• 5-10 years of network experience. 

• Proven experience as a Tier 3 Network Operations Engineer or a similar role in a large-scale network environment. 

• Strong knowledge of networking protocols and technologies, such as TCP/IP, BGP, OSPF, MPLS, VLANs, and subnetting. 

• In-depth understanding of network hardware and software, including routers, switches, firewalls, load balancers, and network management systems. 

• Demonstrated expertise in troubleshooting complex network issues and performance bottlenecks. 

• Experience with network monitoring and analysis tools to assess network health and performance. 

• Familiarity with security protocols and best practices for network protection. 

• Excellent communication and teamwork skills to collaborate effectively with cross-functional teams. 

• Certifications such as CCNP, CCIE, JNCIP, or equivalent are a plus. 

• Ability to work under pressure and handle multiple priorities in a fast-paced environment. 

• Previous experience working in a Managed Services environment preferred. 

• Outstanding written and verbal communication skills.