What are the responsibilities and job description for the Desktop Support position at Techno-Comp, Inc.?
Job Details
Job Title: Desktop Support
Location: Alpharetta, GA
Duration: Long term
MUST HAVE SKILLS (Most Important):
MUST HAVE SKILLS (Most Important):
- 3-5 years experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
- 3-5 years experience with Google Sheets
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA’s.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
Thanks,
Kiran Veeraboina | Techno-Comp Inc.,
Area Code: 732 537-9999 Extn: 104
kiran (at) technocompinc (dot) com
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