Salesforce Business Analyst

Location: Woodlawn, MD

Role type: Hybrid

Federal Requirements:

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must have lived in the United States for 3 of the last 5 years.
• Must reside in and be able to perform work in the United States.
• Bachelor s degree
• Experience: 5 years of experience as a Salesforce Business Analyst in a consulting or professional services environment.
• Salesforce Certifications: Salesforce Admin certification (e.g., Salesforce Administrator, Platform App Builder) is required. Additional Salesforce certifications (e.g., Sales Cloud, Service Cloud, CPQ) are a plus.
• Consulting Skills: Strong client-facing skills with the ability to communicate technical solutions to non-technical stakeholders.
• Technical Knowledge: Proficiency in Salesforce configuration capabilities, including workflows, process builder, validation rules, permission sets, and security models.
• Project Management: Experience with Agile methodologies, project management tools (e.g., Jira), and managing multiple client projects concurrently.
• Industry Knowledge: Ability to quickly understand client industry requirements and how Salesforce can be tailored to meet their unique needs.
• Communication: Excellent written and verbal communication skills, with a strong ability to present ideas to both clients and internal teams.
• Problem Solving: Demonstrated experience in analyzing business processes, troubleshooting issues, and delivering high-quality Salesforce solutions.
• Data Management: Understanding of data management, migration strategies, and integration with other business systems.
• Experience with working in agile teams.
• Experience working in agile environments using tools like Jira, Confluence, and Slack
• Strong written & verbal communication.
  

Preferred Qualifications

• Experience in a Federal Consulting role.
• Experience conducting business process re-engineering and change management initiatives for clients.
• Ability to manage large-scale Salesforce projects, working closely with cross-functional teams in a dynamic consulting environment.
  

Responsibilities

• Client Engagement: Serve as the primary point of contact for clients to gather requirements, assess their business needs, and recommend Salesforce solutions.
• Consulting Strategy: Work closely with clients to advise on best practices for Salesforce implementation, optimization, and long-term strategy.
• Requirements Gathering: Lead discovery sessions with clients to understand business objectives, pain points, and operational processes.
• Solution Design: Translate business needs into functional specifications, user stories, and actionable Salesforce configurations that align with client objectives.
• Collaborative Implementation: Partner with Salesforce developers, administrators, and other consulting team members to deliver custom solutions that meet client expectations.
• Project Management: Manage project timelines, deliverables, and client communications, ensuring that projects stay on track and within scope.