What are the responsibilities and job description for the IT Lead position at Technology Company?
Job Description
Job Description
We are looking to hire a dynamic IT Coordinator to join our company. In this role, you'll be responsible for providing services to internal and external customers by displaying the strong technical aptitude needed to help customers solve their technical issues as quickly as possible.
Responsibilities :
Ability to work in a fast-paced environment.
Maintain licenses and upgrade schedules
Monitor system and network performance and organize maintenance activities (e.g. backups)
Managing and maintaining a company's technological equipment for internal and external customers including Installing, upgrading, and managing software and hardware on company devices.
Keeping an inventory of all company electronic assets.
Provide on site IT support to internal and external customers in all territories
Facilitate the interaction between end users and higher level support
Install and configure software and hardware٫ including printers٫ network cards and so on
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP / IP, Network analysis tools)
Network and A Certifications
Knowledge and hands-on experience providing technical support to users using Windows OS, and other mainstream Microsoft applications
Responsible for the supervision, staffing, training, discipline, evaluation, and goal setting for theNetwork Team.
Supervise, train, and direct the staff on the day-to-day operations of prioritization, triage, communication, and escalation of business critical systems / services.
Directly assist in assessing, developing, and maturing the capabilities of the team staff, which includes leadership of people, developing processes, and understanding the functionality of the
product we sell and how it interfaces with the customers network, software solutions, and work flow.
Provide guidance and leadership on the processes and technologies of current team resources while assisting in forecasting the current and future needs of the team.
Organize troubleshooting٫ repairs and data restoration
Creating instructions for program installation sequences.
Supervise and execute root cause and problem analysis with Network Technicians and Help Desk staff.
Assist in the development and execution of training programs for new and existing Technicians.
Support or train personnel responsible for systems and networks and provide advice on the most suitable IT choices
Evaluating and recommending software purchases
Assist Management efforts with the development and / or revision of processes, protocols, and systems for the use of IT across departments and projects
Providing network infrastructure related pre- and post-sales technical support to the sales department.
Perform other related duties as required.
Qualifications :
Bachelor’s Degree in Computer Science or Computer Information Systems or equivalent work experience. additional certification (CompTIA Network ٫ CompTIA Security etc.) will be a bonus
5 years’ of experience in information technology, network management, and help desk support, with previous supervisory / management experience (2 years preferred).
Practical experience of managing IT systems and applications٫ troubleshooting and repairing issues
Good knowledge of TCP / IP protocols and LAN / WAN configuration
Valid State driver’s license and good driving record.
Ability to lift, push pull up to 50 lbs or more
Excellent interpersonal, written, and oral communication skills with technical and non technical personnel.
Leadership experience managing teams and influencing management.
Ability to implement and troubleshoot systems changes and modifications on diverse platforms.
Ability to write technical instructions in the administration of systems and / or systems modifications.
Ability to work onsite, Monday- Friday 8AM-5PM, with occasional weekends or evenings to support business operations
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