What are the responsibilities and job description for the Field Services Coordinator position at Technology Recovery Group?

TruWest Holdings is a private holding company that scales companies in the enterprise technology space by providing strategic leadership, operational expertise and financial resources. Privately owned by the Kennedy Family, it operates subsidiaries located in the United States, Canada, UK and Europe.

TruWest Holdings’ portfolio includes TRG, a global managed service provider; Inversion6, tailored cybersecurity solutions; River Capital Finance, equipment leasing / financing; River SaaS Capital, debt and equity investments for B2B SaaS businesses; and Sibling Revelry Brewing, a craft brewery and taproom.

Headquartered in Westlake, OH, our environment, culture, and benefits are second to none. We make sure everyone lives and breathes our core values. From senior leadership to interns, everyone is evaluated on the same criteria.

The Field Services Coordinator serves as the hub of all On-Site service needs. This position will bridge the gap between operations, customers, vendors and sales team members providing up to date information on the state of repairs, parts inventory & purchasing, as well as tech dispatching and recruiting.

Essential Functions

Dispatch / Schedule technicians
Proficiency with Microsoft Project, Excel, Word, Visio and Sharepoint
Manage all On-Site repairs from ticket entry to ticket close
Ensure repairs are completed in a timely manner
Ensure all charges and costs are accurate
Be the liaison between TRG and third-party partners providing any pertinent information required to complete the service ticket
Monitor progress and ensure that deadlines are met, and schedule and budgets are adhered to
Daily tracking of packages to client locations
Recruit 1099 repair technicians nationally as needed
Maintain detailed database of all candidate
Generate reports on call activity

Qualifications

Minimum of 3 years’ experience in a role providing outstanding support

Must be well organized with excellent follow through and strong logic based analytical skills

Customer focused, very responsive, and action oriented to meet business needs while maintaining a positive, professional outlook

Entrepreneurial approach that nurtures strong and lasting relationships both internally and externally

Ability to use discretion, exercise good judgment and resourcefulness, tact, diplomacy and maintain strict confidentiality

Strong customer-facing and communication skills

Ability to take and pass a background check

Performance Requirements

Must maintain regular and reliable attendance to the satisfaction of management

Must be able to operate a computer and other position related technologies

Must be able to work flexible hours as needed

Must be able to clearly and confidentially communicate with TRG employees and other stakeholders

Must adhere to all TRG Values at all times

Employee may be asked to complete related duties other than those indicated above as assigned by their manager

Physical Requirements

Must be able to remain in a stationary position 75% of the time

Must be able to access work locations

Must be able to stoop, stand, walk, bend, and stay upright to perform work

Must be able to visually read written and digital information

Must be able to visually determine the accuracy, neatness, and thoroughness of work assigned and / or to make general observations of facilities or structures

Must be able to receive detailed information through oral communication

Travel Requirements

May be asked to travel up to 10% of the time

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Field Services Coordinator

What are the responsibilities and job description for the Field Services Coordinator position at Technology Recovery Group?

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