Help Desk Coordinator (Part time)

Description

At TechnoServe , we believe that everyone deserves the opportunity to build a better life. For over 50 years, we have given smallholder farmers and entrepreneurs the skills, connections, and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions, deep knowledge of local contexts, and data-driven insights is helping to fight poverty across Africa, Asia, and Latin America.

TechnoServe staff are local-95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission.

Position Overview :

The Helpdesk Coordinator will assist the Global Service Desk Manager part-time (approximately 20 hours a week) to manage day-to-day IT operations. The Helpdesk Coordinator will primarily assist with user support and asset management, as well as contribute to IT initiatives and documentation.

Responsibilities : User Support :

• Provide first-level technical support to employees via phone, email, chat, and respond to tickets in our ticketing system, assisting with a wide range of IT-related issues.
• Troubleshoot common hardware, software, and network problems to ensure swift issue resolution while maintaining a high level of customer satisfaction.

Asset Management :

Documentation :

Collaboration :

Requirements :

Schedule : The job requires a commitment of 20 hours per week, with flexibility to accommodate class schedule if necessary.

NOTE : Applicants must have US work authorization at the time of application.

We encourage all qualified individuals who share TechnoServe's vision of improving the lives of others through proven business solutions to apply.

With our commitment to diversity, we are an equal opportunity employer and do not discriminate on the basis of gender, race, color, ethnicity, religion, sexual orientation, gender identity, age, HIV / AIDS status, protected veteran status, disability and all other protected classes.

We are also proud of our commitment to protecting staff, partners, and beneficiaries from abuse and exploitation and thoroughly vet all final candidates through rigorous background and reference checks.

If you have a disability that affects your ability to use our online system to apply for a position at TechnoServe please contact the Human Resources at recruitment@tns.org or call 1 202 785 4515.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Self-Starter - Inspired to perform without outside help

Education

High School (required)

Bachelors of Information Technology (preferred)

Associates of Information Technology (preferred)

Experience

0 - 2 years : Relevant IT Experience (required)

Skills

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)