What are the responsibilities and job description for the Help Desk Coordinator position at vTech Solution?
Job Details :
Job Title : Help Desk Coordinator
Job Location : Trenton, NJ
Contract Duration : 04 Months
Work Mode : Hybrid (4days / wk. onsite)
Complete Description :
Helpdesk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge are preferred.
Training on the Client's procedures and system will be provided.
Summary :
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical details in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired :
- Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on Client's mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Responsibilities :
CB, #DICE
