Windows, iOS support - Hybrid - Long-term - Contact - Washington, DC. - B3881B

Our direct client is looking for Windows, iOS support for a Hybrid Long-term contract position in Washington, DC. There are 2 openings, one of them is Tier 1 and second is Tier 2.

Note: Hybrid position - will require on-site reporting to client office up to 3 days/week.

Job Description:
The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems.

Duties & Responsibilities:
- Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.
- Ability to provide tier 1 (for Junior pos) and tier 1 tier 2 (for Senior pos) support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.
- Ability to provide tier 1 (for Junior pos) and tier 1 tier 2 (for Senior pos) support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
- Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
- Interact with network team and application development teams to restore services and/or identify and correct issues.
- Simulate or re-create user problems to resolve incidents.
- Recommend system modifications to reduce user problems and service incidents.

Skill Matrix:
- Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; - Required
- Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management; - Required
- Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; - Required
- Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. - Required
- ITIL v4 Foundation - Plus to Have
- CompTIA A - Required
- Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick; - Desired
- Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. - Desired

Question 1: Where does your candidate live? Please provide City/State.
Question 2: Hybrid position that will require regular on-site reporting, depending on project needs. This is expected to be up to 3 days/week onsite. Is your candidate fine with this?

Location: Hybrid, 1101 4th St. SW, Washington DC 20004
Type: Long term contract

Please send resume to "jobs at etechnovision dot com" with B3881B in Subject for immediate consideration.