What are the responsibilities and job description for the Client Onboarding KYC Officer position at Techskills?
Job Summary
As a Customer Relations Representative, you will be responsible for maintaining positive relationships with customers, addressing inquiries, and providing exceptional service. This role plays a crucial part in ensuring customer satisfaction and retention.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Resolve customer complaints or concerns in a professional manner
- Provide information about products or services
- Maintain accurate customer records and interaction details
- Collaborate with internal teams to address customer needs effectively
Skills
- Knowledge of regulatory reporting and corporate accounting principles
- Familiarity with GAAP (Generally Accepted Accounting Principles) and GAAS (Generally Accepted Auditing Standards)
- Understanding of technical accounting concepts
- Experience with financial software applications
- Ability to conduct internal audits and ensure compliance with regulations like Bank Secrecy Act (BSA) and TILA (Truth in Lending Act)
Job Type: Contract
Schedule:
- 8 hour shift
Work Location: In person
