What are the responsibilities and job description for the HR Coordinator Spanish/Portuguese position at TechSpace Solutions Inc.?
Job Details
Job Title: HR Coordinator Spanish
Location: San Antonio, TX (Hybrid)
Duration: 12 Months
Responsibilities All are only accomplished in Spanish
- Respond to employee queries - Tier 1 and Tier 2
- Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
- Triage and manage Tier 1 and Tier 2 cases accordingly
- Manage outbound communications concerning associate queries
- Create and assign cases to Tier 2/ Tier 3 as required
- Resolve and research associate queries as required, including. Annual Processes (i.e., annual compensation, open enrolment, etc.)
- Prioritize and manage concierge service requests
- Manage associates documentation (store / retrieve/create) while maintaining quality control standards and confidentiality regarding sensitive documents
- Administration of inbound mail received for the shared services
- Follow quality requirements and comply with local laws and regulations.
- Assist in leading improvements and providing training.
- Maintain process documentation and document templates
- Support content upload and updates on the client portal (or its replacement), manage inquiries and access requests related to the client portal (or its replacement).
- Review employee portal content policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on the employee portal
- Perform translation activities
- Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
- Support Payroll Reporting by running Payroll Reports in English.
- Support Customer Interaction Center in Spanish.
- And all other duties as assigned
Minimum Qualifications
- Any graduate/postgraduate.
- Relevant experience in HRSS
- Workday experience
- SAP knowledge
- Excellent verbal, written, presentation, and interpersonal skills in Spanish
Preferred Qualifications/ Skills
- Service Now
- Payroll expertise
Position -2
Job Title: HR Coordinator Portuguese
Location: San Antonio, TX (Hybrid)
Duration: 12 Months
In this role, you will be a part of the Customer Interaction team speaking to customers and answering their questions. You will also be assigned some payroll tasks.
Responsibilities - All are only accomplished in Portuguese
- Respond to employee queries - Tier 1 and Tier 2
- Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
- Triage and manage Tier 1 and Tier 2 cases accordingly
- Manage outbound communications with respect to associate queries
- Create and assign cases to Tier 2/ Tier 3 as required
- Resolve and research associate queries as required, inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
- Prioritize and manage concierge service requests
- Manage associate s documentation (store / retrieve / create) while maintaining quality control standards and confidentiality regarding sensitive documents
- Administration of inbound mail received for the shared services
- Follow quality requirements and act in compliance to local laws & regulations.
- Assist in leading improvements and providing trainings.
- Maintain process documentation and document templates
- Support content upload and updates on client portal (or its replacement), manage inquiries and access requests related to client portal (or its replacement).
- Review employee portal content policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on employee portal
- Perform translation activities
- Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office
- Support Payroll Audits, and Post Payroll administration, run Payroll Reports in English.
- Support Total Rewards in Portuguese as required
- And all other duties as assigned
Minimum Qualifications
- Any graduate/postgraduate.
- Relevant experience in HRSS
- Excellent verbal, written, presentation and interpersonal skills in Portuguese
Preferred Qualifications/ Skills
- Workday
- Service Now
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