What are the responsibilities and job description for the Workers' Compensation Coordinator position at Techtronic Industries Power Equipment?
Job Description:
TTI Consumer Power Tools, Inc. has an opening in its Anderson, SC office for a Workers’ Compensation Coordinator who embodies the value “We Put People First.” We offer competitive wages and a comprehensive benefits package- tuition assistance, 401(k), medical/dental/vision coverage, PTO (Paid Time Off), Paid Parental Leave, and holidays.
This role will have a significant impact on engagement with injured employees, assisting in the safe and effective return to work process following a workplace injury.
Responsibilities
- Function as the subject matter expert and program coordinator for the Workers’ Compensation, Early and Safe Return to Work, and Fit for Duty programs.
- Actively manage company coverage in monopolistic states (Washington, Wyoming, Ohio, Guam, and Puerto Rico).
- Guide injured employees through the claims process, including monitoring medical management.
- Proactively stay informed of industry regulations, record retention standards, best practices, and emerging trends.
- Ability to read, interpret, and apply EHS regulatory, legal interpretive text, and workers comp laws.
- Complete and maintain worker’s compensation-related documentation and records according to company and legislative confidentiality and retention requirements, which include accident/incident reporting, OSHA log updates, intra-company reports, and responsiveness to electronic and other requests for support, in conjunction with the assigned claims adjuster at the insurance carrier.
- Coordinate with Human Resources, Finance, and Treasury Management to affirm or contest claim reserve increases and changes.
- Attend in-person deposition meetings as employer representative with legal counsel to meet with injured worker and opposing counsel before Workers’ Compensation hearings.
- Report and/or correct unsafe acts and work conditions promptly.
- Actively manage company relationships with outside medical vendors, such as hospitals, occupational health centers, and urgent care facilities, etc.
- Collaborate with injured employees and managers to maintain an acceptable WCB experience rating and contractor qualification risk rating by making efforts to minimize restricted/lost days.
- Develop and maintain effective working relationships at all organizational levels and with external partners. Provide claim status and injury-trending data to leadership.
- Demonstrated experience collaborating closely with cross-functional teams, including safety, operations leaders, Leave of Absence team, Human Resources, and the Legal Department.
- Uphold discretion and confidentiality in compliance with regulatory requirements and company policies.
Qualifications
- Collaborate with injured employees and supervisors to facilitate a smooth and successful return to work.
- Show exceptional emotional intelligence and customer service for employees in stressful situations.
- Possess effective communication skills that facilitate successful interactions with employees and supervisors during challenging conversations.
- Maintain exceptional organizational skills and impeccable document and records management.
- Manage and work with external partners, including claims adjusters, case managers, and early medical intervention (telehealth).
- Monitor, track, and review risk in order to make decisions regarding claim progress, treatment options, and appeals.
- Be able to work independently in a paced environment with the ability to prioritize.
- Litigation management experience on assigned claims.
- Familiar with confidential document management and HIPAA
Education and Experience Requirements
- Three years or more experience managing WC claims and WC accounts (insurance, legislative requirements) across multiple States (including monopolistic States).
- Leadership skills and collaborative thinking
- Ability to work effectively in a challenging environment with multiple priorities.
- Ability to work independently, as well as an active member of the HR teams.
- Excellent written and oral communication skills
- Initiative-taking, self-directed, and organized.
- Excellent time management and follow-up skills.
- Strong analytical and critical thinking skills.
- Elevated level of attention to detail and accuracy required.
- Ability to maintain confidentiality and exercise good judgment and diplomacy.
- Must be PC proficient.
- Available to work evenings/weekends – occasionally, if needed.
Physical Requirements:
- Prolonged periods of viewing a computer screen.
- Repeated motion of hand and fingers.
- Prolonged periods of sitting.
- Periodic walking of the facility.
