What are the responsibilities and job description for the Human Resources Associate position at TechTrueUP?
Description:
3 months contract
Possible Extensions: Yes
Work Schedule: 10:00am - 7:00pm EST (No flexibility in time)
Mostly remote working environment. Great entry level HR exposure with all HR teams. Strong likeliness to extend.
Previous call center customer service experience is a must have.
****Candidates must be fluent in English and Spanish and have experience in HR Shared Services, Workday and ServiceNow experience.
***For the bi Lingual Spanish requirement, candidates must have the ability to communicate effectively, both in English and Spanish, verbally and in written word. (Candidates will be required to speak to this experience during the interview and will be tested on Spanish language abilities)****
Human Resource experience and/or Customer Service experience.
ServiceNow experience is preferred.
Workday or other HR tool experience preferred.
Job Details: This person will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. Additionally, the Incumbent will work with highly confidential information of all staff at all levels within the organization.
Role Responsibilities:
- Work with highly confidential information of all staff at all levels within the organization.
- Provide customer service support to staff members, managers, and HR as a member of our service delivery team. HR Support is provided for HR requests received via phone, email, or Self-Service cases.
- Triage or resolve inquiries within the HR Case Management system according to defined processes and procedures.
- Provide navigational support/answers regarding Workday, payroll, or any wide variety of HR topics.
- Perform limited transactions in Workday and provide suggestions for system improvements.
- Providing superb customer service as measured by Service Level Agreements and contact center KPI metrics.
- Support and back up other team members in their daily activities while encouraging and sustaining a positive work environment that fosters team performance through their own work and behavior.
- Manage other assigned activities as necessary.
Job Type: Contract
Pay: $20.96 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21 - $25
