Customer Support Team Lead

We are looking for a Customer Support Team Leadto support our client based in Kissimmee, Florida.

US BASED CANDIDATES ONLY.

This is an onsite position. Candidates must be located in or near Kissimmee, Florida.

Who We Are

TECKpert, founded in 2009 and headquartered in Miami, FL, is a leading tech consulting and staff augmentation firm. We specialize in providing contingent workforces for digital transformation projects, offering expertise in design, development, IT, analytics, and marketing. Our mission is to deliver innovative digital solutions across various industries, including healthcare, government, finance, legal, real estate, and startups.

The opportunity

Our client, a government agency located in Kissimmee, FL, is seeking a highly skilled and experienced Customer Support Team Lead to provide supervisory and administrative oversight for IT support activities. The successful candidate will directly manage and lead a dedicated team of IT support staff, ensuring efficient and high-quality customer support, coordinating IT services, and troubleshooting complex software, hardware, and network-related issues.

Job duties includes but not limited to:

• Directly supervise and mentor IT support personnel, including regular performance evaluations, ongoing training, workload planning, and clear task delegation
• Diagnose, troubleshoot, and resolve complex technical issues related to Microsoft operating systems, software applications, hardware components, network devices, and peripherals
• Conduct routine maintenance, installation, and configuration of specialized software applications, ensuring optimal system performance and security
• Oversee and provide comprehensive support for Audio Visual (AV) setups and Video Conferencing (VC) systems, managing reservations, equipment configurations, and troubleshooting technical issues
• Efficiently manage, prioritize, and resolve Service Desk tickets, ensuring issues are addressed promptly and documented thoroughly
• Develop and implement detailed project plans, manage project resources, and track progress to ensure timely delivery of IT initiatives
• Collaborate closely with stakeholders and other departments to understand requirements, align IT solutions, and effectively communicate technical concepts clearly and concisely
• Maintain up-to-date technical documentation and compliance with departmental policies and standards
• Conduct regular audits of IT resources and services to ensure compliance and operational excellence
  
  

Compensation And Term

This opportunity is for a full-time, ongoing need with contract to hire possibility and pay commensurate with experience up $105,000 per year. Medical, dental, vision and life insurance available after 30 days of hire.

Qualifications You Need

A successful candidatehas the following qualifications:

• Bachelor’s degree in computer science or related technicalfield
• A minimum of five (5) years of progressive IT work experience, including at least 3 years in a supervisory or leadership role
• Demonstrated proficiency and expertise in managing Microsoft operating systems, Microsoft Office suite, and Outlook within networked environments
• Strong technical background with extensive experience in troubleshooting various computer hardware, software, and networking equipment
• Proven experience managing AV equipment and Video Conferencing solutions
• Excellent project management skills, with the ability to organize, plan, and oversee complex technical projects and initiatives
• Exceptional communication, leadership, and interpersonal skills with the ability to effectively manage and motivate teams
  
  

Working with Us

At TECKpert, we offer flexibility and a wide variety of roles. Many of our TECKperts enjoy coworking and skills training while benefiting from the stability of full-time employment. We believe TECKpert offers digital professionals an agile path to start and advance their careers.

Next Steps

Thank you for applying. If selected, we will reach out for a skills assessment and to schedule a short prescreen video call to get to know you better. We will also keep your profile in mind for future roles that match your qualifications.

TECKpert is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Important Application Notice:

To ensure the integrity of our recruitment process, please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review
• Verification Information: To help verify your identity, please include a link to your LinkedIn profile, GitHub repository (for technical roles), or other professional profiles that can substantiate your experience and verify your identity
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information, fake resumes, or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action
  
  

Thank you for your cooperation.

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