Customer Support Technician

We are looking for an Customer Support Technician to support our client, a Government agency, based in Gainesville, Florida.

US BASED CANDIDATES ONLY.  

This is an on-site position. Candidates must be located in or near our client's locations in Gainesville, FL.

*No third parties and no sponsorship*

Who we are

Founded in 2009 and headquartered in beautiful Miami, FL, TECKpert is a tech consulting and staff augmentation firm.  At TECKpert, we offer a contingent workforce built for any size digital transformation project. Experts in design, development, IT, analytics and marketing, provide innovative digital solutions to achieve success in our new economy. Our leaders identify the technical talent best suited to bolster our client’s capabilities, across all industries, including, healthcare, government, finance, legal, real estate, and startups.

The opportunity

TECKpert seeks to hire a Customer Support Technician to support our client, a government agency based in Tallahassee, FL. The ideal candidate will provide technical support for hardware and software issues, monitor and manage service desk tickets, and work collaboratively with a team to ensure all service level agreements are met. This role is critical to maintaining the efficient operation of workstation and networking devices, while also providing high-quality customer service.

Job duties include, but are not limited to:

• Monitor the service desk queue and promptly resolve support tickets.
• Troubleshoot and restore routine technical service and equipment issues using established procedures.
• Install, configure, and maintain personal computers, peripheral equipment, and network devices.
• Document all work performed and solutions provided, ensuring detailed technical documentation is maintained.
• Perform root cause analysis and create checklists for recurring issues.
• Coordinate service calls and repairs, managing warranty and non-warranty items.
• Provide on-site technical support, including audio-visual and video conference equipment as needed.
• Collaborate with team members on projects such as PC Replacement, Memory Upgrade, and Operating System Upgrade Projects.

Compensation and Term 

This opportunity is for a full-time, contract position with possible extensions and pay commensurate with experience up to $20/hour or $41,600 per year. Medical, dental, vision and life insurance available after 30 days of hire. 

Candidates are expected to work onsite at one of our client’s location in Gainesville, FL.

Qualifications you need

A successful candidate possesses or provides the following:

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
• A minimum of two (2) years of IT experience with working knowledge of hardware and software troubleshooting.
• Experience with diagnosing and resolving technical issues in a service desk environment.
• Experience with technical documentation and call tracking systems.
• Familiarity with project coordination on IT-related initiatives.
• Proven ability to work collaboratively within a team setting.
• Strong communication and customer service skills, with the ability to clearly convey technical information.
• Ability to work flexible hours between 7:00 AM – 7:00 PM and/or on Saturdays.

Working with us

Working with TECKpert means more options. As new opportunities arise, you tell us what you think is a good fit for you. What industries interest you most? Do you prefer an on-location, 9-5? Or would you want a flexible schedule and remote work? We proudly offer a wide variety of roles. Many of our TECKperts enjoy coworking and skills training coupled with the stability of full-time employment. We believe TECKpert gives today's digital professionals an agile path to start and advance their career. All of our opportunities require at least 20 hours per week and can be one to twelve months in length. Choose the opportunity that matches your interest and desired cadence. 

Important Application Notice:

To ensure the integrity of our recruitment process, please note the following requirements:

• Resume Formatting: Ensure your resume is clearly formatted and includes all relevant details. Applications with poorly formatted resumes or missing critical information will be rejected without review.
• Verification Information: To help verify your identity, please include a link to your LinkedIn profile, GitHub repository (for technical roles), or other professional profiles that can substantiate your experience and verify your identity.
• Fraudulent Submissions: We take candidate verification seriously. Submitting fraudulent information, fake resumes, or any attempt to deceive will result in immediate disqualification from the process. Fraudulent applications may also be referred to the appropriate authorities for further action.

Thank you for your cooperation.

Salary : $41,600