What are the responsibilities and job description for the Service Coordinator position at Tecta America Commercial Roofing?
Description
Position Summary
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers.
Job Functions
Position Summary
Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers.
Job Functions
- Communicate and respond to customer needs timely and with a sense of urgency to resolve issues.
- Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs.
- Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed.
- Support a service culture where customer service and business development are a priority, including prompt handlingof customer inquiries and issues.
- Prior customer service experience
- High School Diploma or equivalent
- Problem solving ability with the ability to manage difficult customers
- Proficiency with Microsoft Office
- Strong analytical abilities
- Ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with associates
- Bilingual English/Spanish is ideal
