Audience Relations Associate

Company Description

Ideas Change Everything.

We believe this to our core. And we’re proud to play a role in discovering, debating and sharing the best of them. 

TED is devoted to curiosity, reason, wonder and the pursuit of knowledge — without an agenda. We welcome all who seek a deeper understanding of the world and connection with others, and we invite everyone to engage with ideas and activate them in your community.

Job Description

POSITIVE OVERVIEW 

The Audience Relations Associate (customer service and event support) will play a vital role for TED’s conference and NYC TED World Theater event attendees. You’ll assist attendees with registration, compile audience analytics and expertly handle all customer questions to provide a seamless experience during TED conferences and events. As a member of the Events Team, your contributions will help us grow our audience thoughtfully and enhance the conference/event experience. You can make order out of chaos, find the joy in routine (including data entry and working in a complex database), and love taking care of the tiniest details. The salary range for this role is $60,000 - $70,000.

RESPONSIBILITIES 

• Provide world-class customer service to conference and event attendees via phone, email and in-person. Escalate any sensitive issues and unusual requests as they arise. 
• Manage attendee registrations which includes troubleshooting, receiving and tracking large payments, creating reports and updating database content. 
• Lead onsite name badge production and distribution for conferences and events, including managing relevant inventory and supplies, as well as training and overseeing badge production staff. 
• Assist with attendee and support staff check-in for in-person conferences. 
• Lead registration for NYC TED World Theater Events and manage attendee check-in onsite. 
• Work closely with Events team stakeholders in New York City to execute NYC TED World Theater events and provide general support (ex. planning, set up, tear down, etc.). 
• Create, manage, and reconcile the budget for name badges and supplies. 
• Manage supply inventory across multiple locations and coordinate shipping as needed. 
• Work closely with other departments (for example: Brand Creative, Partnerships and TED Initiatives) to produce relevant event materials and collaborate on guest registrations. 

Qualifications

• Degree (preferred) or diploma in commerce, administration, communications or similar discipline, or similar experience. 
• 3-5 years of customer support experience, both in-person and online. 
• Experience using CRMs to effectively manage customer data, communications, and customer support. 
• Experience working in events or similar industry (ex. theater, TV, etc). 
• Extensive knowledge of Google applications / Microsoft suite (especially Excel / Sheets). 
• Tech-savvy, fast learner of new tools. 
• Meticulous attention to detail. 
• Able to perform repetitive tasks with consistency and accuracy. 
• Ability to pivot and prioritize simultaneous projects based on urgency. 
• Quantitative and qualitative analytical and problem-solving skills. 
• Must be able to commute to the NYC office for meetings and events as well as travel internationally as needed. 
• Mission-driven and committed to the power of ideas to change attitudes, lives and, ultimately, the world. 

Additional Information

All your information will be kept confidential according to EEO guidelines.

BENEFITS 

• Full health benefits (medical, dental, vision) 
• Paid family leave 
• Work-life balance encouraged (TED closes for a 1-week winter break plus additional flexible paid time off) 
• Free OneMedical and SpringHealth membership for you and your dependents to address physical and mental well-being 
• 401k with match