Director of Practice Operations - Medical Center

This is in a medical facility and is an administrative role. Experience in a like environment is helpful.

Job description

The Director is responsible for collaborating with other health system leaders to identify and execute standard practices that create a consistent and extraordinary experience at Valley Health’s medical practices and drive the medical group towards excellence through the execution of improved workflows that reduce unnecessary work and move each employee to work at the top of their license/education. The Director reports to the Senior Director Physician Practice Operations. Responsibilities include identification of operational variation and opportunities for improvement as well as workflow assessments, process improvement planning, and execution. The Director will also lead change management relative to these projects with clinical and non-clinical stakeholders. This individual will be charged with creating a culture that promotes outstanding patient satisfaction, employee engagement and satisfaction. The Director will have the ability to mentor and coach individuals to improve on and champion an environment where a positive patient experience is the primary goal of every aspect of care provision.

Qualifications

• Experience working at strategic levels of an organization required
• Able to navigate in a complex work environment required
• Excellent project management skills with demonstrated record of accomplishment required
• Direct experience with Lean (or Similar) process improvement tools with demonstrated record of accomplishment required
• Must be a dynamic leader and self-starter with exceptional organizational, and written and oral communication skills required
• Project management expertise to lead the successful execution of multiple complex projects with diverse stakeholders required
• Epic experience required

Education

• Bachelor’s degree is required
• Master’s degree is preferred

Required Experience

• Five years clinical experience in an ambulatory care setting and/or business management related experience required
• Four years supervisory or management experience in ambulatory care setting and/or business management related required