What are the responsibilities and job description for the Computer Aided Dispatch (CAD) Administrator position at Tek-Pal?
Statement of Work (SOW)
Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems – Emergency Services Department
- Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability, and accessibility, as well as providing technical support to emergency personnel.
- Scope of Work
The CAD Administrator will support the airport’s emergency services by performing the following tasks:
- Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
- Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and security systems).
- Develop, implement, and enforce CAD system standards, best practices, and procedures.
- Provide technical support and training to emergency services personnel, resolving software and hardware issues.
- Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
- Optimize CAD workflows to improve emergency response times and operational efficiency.
- Work closely with emergency services, IT, and operations teams to understand requirements and implement necessary configurations.
- Troubleshoot system performance issues and coordinate with vendors for support as needed.
- Document system configurations, procedures, and user guides.
- Research and recommend new CAD technologies and tools to enhance performance and usability.
- Engage third-party vendors as applicable to resolve system failures, including on-site support and coordination of upgrade services.
- Diagnose, triage, gather logs, and coordinate with Motorola Technical Support and third-party vendors to resolve reported system incidents/problems.
Specific to P1 Infrastructure:
- Perform periodic system maintenance and software patching on physical and virtual servers.
- Assist with database system backups.
- Perform GIS mapping data as needed.
- Understand system dependencies and related connections.
- Assist in developing internal documentation for system configuration, administration, and troubleshooting.
- Assist with upgrade planning and installations.
- Troubleshoot issues with third-party interfaces.
- Assist with technical system requirements analysis.
- Work with customer staff to identify and resolve reported system incidents/problems.
- Ensure that reported incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
- Deliverables
The CAD Administrator is expected to maintain the following:
- A fully operational and optimized CAD system for emergency dispatch.
- Regular reports on system performance, user support issues, and implemented improvements.
- Up-to-date documentation on CAD standards, configurations, and best practices.
- Training materials and sessions for emergency dispatch users.
- Implementation of security protocols for CAD data integrity and access control.
- Required Skills & Qualifications
The CAD Administrator should have the following qualifications:
- Bachelor’s degree in Computer Science, Emergency Management, or related field.
- Minimum of 3-5 years of experience in CAD administration for emergency services.
- Proficiency in Computer Aided Dispatch software and functions such as Motorola PremierOne, or similar.
- Experience with GIS mapping, radio communication systems, and security integrations.
- Knowledge of provisioning and report creation.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and training abilities.
- Familiarity with scripting and automation for CAD workflows (Python, SQL, etc.) is a plus.
Interfaces Knowledge (Preferred):
- E911 system
- Fire records management system
- Fire station alerting system
- Call recording system
- Emergency Medical Dispatch
- Police Records Management System
- Reporting & Communication
The CAD Administrator will report to the designated project manager and be physically located at the relevant department’s facility. This person will work closely with emergency services staff, operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
- Other
The CAD Administrator will provide dedicated full-time, on-site support during regular working hours, excluding customer holidays, paid time off (PTO), sick leave, and training events. Normal working hours are from 8:15 am to 5:00 pm, and shall not exceed 40 hours per week. If adjustments to working hours are needed (due to planned outages, upgrades, or emergencies), the administrator's work schedule will be modified to meet operational needs.
In case of after-hours emergencies, the CAD Administrator will make the best effort to respond, and if available, will engage as the primary point of contact for the incident.
Job Type: Full-time
Pay: $10.00 - $16.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $10 - $16
