What are the responsibilities and job description for the Manager of Operations Support position at TEK Systems?
Overview
Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
Why Us
We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.
Scope of Position:
Reporting to the Sr. Manager and Regional Controller, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service, to external customers as well as corporate and field office employees.. In addition, the MOS is responsible for the day to day supervision and development of the members of their team. The MOS also acts as an escalation point for team, office and account issues. Qualities include: Building team and customer relationships, developing employees, conflict resolution, professionalism, the ability to employ the TEKsystems’ communication model as appropriate, and the ability to adapt to changes in the workplace.
Responsibilities
Essential Functions of the Manager of Operations Support:
- Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
- Escalation point and support liaison for team, field office, and customer related issues
- Support liaison for field office with general questions regarding the issues with the account from an operations perspective
- Responsible for overseeing the day to day operations of their account(s)
Qualifications
Qualifications:
- BA / BS degree in Business preferred
- 1-3 years management experience
- Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
- Ability to hold team members, peers and supervisors accountable
- Thorough knowledge of business policies and account management practices
- Strong leadership skills, communication skills and work ethic
- Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
- Ability to coach, train and develop all team members
- Ability to assess team performance and identify areas of improvement for the team and its members
Comprehensive Benefits Package:
Employees receive a competitive base salary, commission, and an exceptional benefits package including a 401(k) company matched retirement savings plan, parental leave and vacation, personal and holiday pay.
- Medical – BlueCross BlueShield Preferred Provider Organization (PPO) with a Health Savings Account (HSA)
- Dental – MetLife
- Vision – Vision Service Plan (VSP)
- Insurance – Life and Accidental Death & Dismemberment (AD&D)
Additional benefits include:
- Short-term and long-term disability
- Dependent Care Flexible Spending Account
- Education assistance
- Employee discounts on cars, electronics, travel, etc.
Pursuant to the Maryland Job Applicant Fairness Act, this position will be subject to a credit check due to the fact that this job includes at least one of the following criteria:
- Involves a fiduciary responsibility, including the authority to issue payments, collect debts, transfer money or enter into contracts; or
- Involves access to personal information as defined in § 14-3501 of the Maryland Commercial Law; or
- Is managerial and involves setting the direction or control of a department, division or unit
The Company and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
