What are the responsibilities and job description for the Telecommunications Attendant I position at TEKBERRY?
Title : Telecommunications Attendant I
Pay Rate : $25 / hr
Job Type : ~3-month contract-to-hire (CTH)
Shift(s) : Mon Fri
Day, ~7am 4pm OR
Swing, ~2pm 10 : 30pm
Location : Palo Alto, CA 94305
Job Code : JPC-10722 / 1335896
Tekberry is looking for a highly qualified and motivated individual to work with our client, a world-class university and research center. As a W2 employee you will have access to health benefits. Benefits include health, dental, and vision (eligible on the 1st of the month following your start date).
Job Description :
Business Affairs is looking for a Telecommunications Attendants act as the primary point of public contact to answer, process, page and direct calls serving the faculty, staff and students of the University, Medical Center and SLAC. This includes handling the critical calls associated with the Medical Center and Lucile Packard Children's Hospital. Telecommunications Attendants report directly to the Supervisor of the Operator Services Unit (OSU) and work under the daily routine direction of the shift Lead. Attendants work independently as well as share group responsibilities with other employees as needed.
Job responsibilities :
- Provide directory listings and information; connect callers to the appropriate department, faculty or staff member, physician, patient or student; establish conference calls.
- Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
- Page Medical Center doctors and staff for incoming callers; announce pages within the Medical Center; provide both general and specific doctor-patient support during off-hours using on-call rosters and other pertinent reference documents, electronic and hard copy.
- Dispatch medical emergency teams for the Medical Center in response to medical alert notifications (e.g., cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies).
- Provide off-hours coverage and support for university entities.
- Utilize call center and col, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
- Participate in process and performance improvement efforts : This includes regularly acting as a mentor to co-workers in the effort to improve call handling and customer services skills, assisting with training of co-workers, and reviewing, updating, and suggesting improvements to processes and process documentation.
- Adhere to safety rules.
Requirements :
Working Conditions
Training :
TEKBERRY OFFERS A $100 payment FOR REFERRALS!
Tekberry, Inc. a Soal Technologies company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people and we look forward to a conversation with you about this job! Check out all our jobs at https : / / tekberry.com / search-jobs /
INDHP
Salary : $25
