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Sr. Service Desk Engineer

TekBoox
Los Angeles, CA Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 4/21/2025

About the job Sr. Service Desk Engineer

Training and or Certificates :

  • Bachelor's Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2.
  • VMware Certifications a plus
  • Microsoft Certifications a plus
  • CompTIA Certifications a plus

Beneficial Skills :

  • Experience with backup solutions.
  • Experience working for an MSP a plus.

    • Required Skills :

  • Ability to communicate effectively with technical and non-technical users.
  • Provide desktop & end-user support for both hardware and software.
  • Knowledge of common desktop applications such as MS Office Suite, Adobe products and Intuit products.
  • Excellent troubleshooting skills with different Operating Systems such as Windows 10 and 11, and MAC OSX.
  • Familiar with SAS solutions such as Office 365, Google Workspace and Adobe CC.
  • Ability to work independently as well as on a team.
  • Ability to learn and document processes of third-party applications that you might not be familiar with.
  • Be a self-starter, eager to learn and get involved in the troubleshooting process.
    • Benefits :
  • 401(k)
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

    • Schedule :

  • 8-hour shift
  • On-call rotation

    • Remote : No

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