Director of Operations - Aviation Industry

Job Title: Director of Operations
Location: Akron, OH
Job Type: Full-Time

• MUST have experience in the Aviation Industry
• MUST be super high energy, willing to work crazy hours, willing to travel pretty extensively
• Must have excellent communication skills and have a very good image..
• Must be a problem solver
• Must know how to prioritize their time and to know when something can be pushed off to tomorrow or needs immediate attention. We are not looking for someone that will work 18 hours a day to impress the owners, but rather work smarter, and know what the priorities are.
• Must understand P&L's
• strong follow through skills, follow up and follow through.
• This is a fast growing company that has seen 40% growth year after year for the last 14 years and can be a bit chaotic. Need to hire someone in this role that can thrive in this environment.

About the Role

We are seeking an experienced and dynamic Director of Operations to lead and oversee day-to-day operations across multiple locations within a rapidly growing company. This is a hands-on leadership role that demands a high-energy, results-driven professional with a strong background in the aviation industry. The ideal candidate must have the ability to work long, flexible hours, travel extensively, and implement scalable operational strategies to drive efficiency, maintain compliance, and ensure quality standards.

Key Responsibilities

Operational Oversight:

• Oversee daily operations across multiple locations, ensuring compliance with company policies and aviation industry standards.
• Monitor and analyze location P&Ls, ensuring profitability and identifying areas for cost savings and revenue growth.
• Perform audits on quality, safety, supplies, equipment, and staffing.
• Develop and implement operational efficiencies to improve turnaround times and resource utilization.
• Support special projects, follow up on unresolved items, and ensure task completion.
• Integrate and utilize the Traction EOS operating system for daily operational processes.

Staffing and Workforce Management:

• Manage recruitment, training, and retention of on-site personnel to maintain adequate staffing levels.
• Provide mentorship and coaching to location managers to foster professional growth.
• Anticipate staffing needs and implement proactive recruitment measures.
• Develop cross-training programs to enhance team skills and prepare team members for advancement.
• Promote team-building initiatives to develop and motivate staff.

Client Relations and Quality Management:

• Build and maintain strong relationships with clients, conducting regular check-ins to gather feedback and ensure satisfaction.
• Address and resolve quality issues promptly, implementing corrective actions to meet and exceed client expectations.

Compliance and Reporting:

• Ensure all operations comply with regulatory and contractual requirements specific to the aviation industry.
• Maintain accurate records and reports, including safety audits, incident reports, and operational metrics.
• Attend and actively participate in daily, weekly, monthly, and quarterly meetings.
• Review payroll for irregularities and hold direct reports accountable for financial performance.

Sales and Revenue Support:

• Collaborate with the sales team to identify new opportunities, onboard new clients, and expand services.
• Travel to support new sales opportunities and assist ownership in implementing new locations.

Travel Requirements:

• 50%-60% travel to oversee operations, meet with clients, and provide on-site leadership.
• Conduct site walks with teams to ensure quality and safety standards are maintained.

Qualifications

Must-Have Requirements:

• MUST have experience in the aviation industry with at least 5-7 years in a management role.
• Bachelor’s degree in aviation, Business Administration, or a related field (equivalent experience considered).

Key Skills and Expertise:

• Strong understanding of P&L management, compliance, and quality control processes.
• Proven ability to resolve operational issues and implement scalable solutions.
• Excellent problem-solving, organizational, and communication skills.
• Experience managing and developing distributed teams, particularly in aviation services.
• Hands-on experience with regulatory compliance in the aviation industry.
• Ability to adapt to a dynamic, fluid schedule to meet operational demands.

Preferred Qualifications:

• Background in managing operations in the manufacturing, logistics, or aviation services sectors.
• Knowledge of safety and training processes specific to the aviation industry.

Job Type: Full-time

Pay: $135,000.00 - $155,000.00 per year

Work Location: In person

Salary : $135,000 - $155,000