What are the responsibilities and job description for the Desktop Support position at Tekfortune Inc.?
Job Description
Job Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role : Desktop Support
Location : Milwaukee, WI
Duration : 6 Months
Required Skills : Desktop Support, Inventory, Windows
Job Description :
Physically work on handling IT Asset inventory, IT Hardware, Application and Workstation troubleshooting.
Hands on experience in MTR solutions , and AV devices handling , and basic troubleshooting.
Experience in Windows / MAC OS & Good communication skills with ability to converse comfortably with Senior Leaders (VIPs)
Responsibilities
1.) To provide support for on call escalations and doing root cause analysis of given issue
2.) To independently resolve tickets within agreed SLA of ticket volume and time
3.) To adhere to quality standards, regulatory requirements and company policies
4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
For more information and other jobs available please contact our recruitment team at careers@tekfortune.com. To view all the jobs available in the USA and Asia please visit our website at https : / / www.tekfortune.com / careers / .
