What are the responsibilities and job description for the Desktop and Field Support Expert position at Tekfortune?
About the Role:
We are seeking an experienced Desktop and Field Support Expert to join our team at Tekfortune. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients across various locations. In this role, you will have the opportunity to work on a wide range of desktop systems, operating systems, and technical environments.
Your primary responsibilities will include managing a team of technicians, reporting on SLAs, adhering to contract requirements, managing shift planning, and ensuring security compliance. Additionally, you will be responsible for training and developing your team members, ensuring sufficient inventory levels, and resolving service requests and incidents before agreed service levels.
We are looking for a highly motivated and organized individual with experience in service delivery and end-user hardware and software configuration. If you have excellent customer service skills and can lead a team by providing technical and process assistance, we encourage you to apply for this challenging opportunity.
Key Responsibilities:
We are seeking an experienced Desktop and Field Support Expert to join our team at Tekfortune. As a key member of our technical support team, you will be responsible for providing high-quality technical support to our clients across various locations. In this role, you will have the opportunity to work on a wide range of desktop systems, operating systems, and technical environments.
Your primary responsibilities will include managing a team of technicians, reporting on SLAs, adhering to contract requirements, managing shift planning, and ensuring security compliance. Additionally, you will be responsible for training and developing your team members, ensuring sufficient inventory levels, and resolving service requests and incidents before agreed service levels.
We are looking for a highly motivated and organized individual with experience in service delivery and end-user hardware and software configuration. If you have excellent customer service skills and can lead a team by providing technical and process assistance, we encourage you to apply for this challenging opportunity.
Key Responsibilities:
- Manage a team of technicians
- Report on SLAs and adhere to contract requirements
- Manage shift planning and ensure security compliance
- Train and develop team members
